LEGAL NOTICE

Effective Date: 01/01/2018
Last Updated: 18/09/2026

Welcome to the Siena Distribution website.

This Legal Notice sets out important information relating to the ownership, use and operation of the Siena Distribution website and is intended to provide the disclosures required under applicable South African law.

By accessing or using this website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the applicable terms and conditions governing your use of the website.

1. Website Owner

This website is owned and operated by:

Legal Name: Siena Distribution Pty Ltd
Trading Name: Siena Distribution
Company Registration Number: 2018/038511/07

VAT Number: 4700286745

Place of Registration: Republic of South Africa
Physical Address: 672 Clovelly Crescent Cedar Creek Estate Broadacres JHB 2191
Postal Address: 672 Clovelly Crescent Cedar Creek Estate Broadacres JHB 2191
Telephone: 0789464366
Email: orders@sienadistribution.com
Website: www.sienadistribution.com 

The physical address stated above is also the address at which Siena Distribution will receive legal service of documents, where applicable.

2. Applicable South African Law

The Siena Distribution website and electronic transactions conducted through the website are subject to the laws of the Republic of South Africa.

This includes, where applicable, the:

• Electronic Communications and Transactions Act 25 of 2002 (ECT Act);

• Consumer Protection Act 68 of 2008 (CPA);

• Protection of Personal Information Act 4 of 2013 (POPIA);

• Companies Act 71 of 2008; and

• Other applicable South African legislation and regulations.

The ECT Act provides legal recognition to electronic communications and transactions and contains specific requirements relating to electronic commerce.

The CPA establishes national consumer-protection standards and regulates, among other matters, consumer information, unfair business practices and consumer transactions.

3. Website Information

Siena Distribution endeavours to ensure that information displayed on this website is accurate and up to date.

However, product descriptions, images, colours, availability, pricing, promotions and other website content may occasionally contain errors or omissions.

Siena Distribution reserves the right, subject to applicable law, to correct errors, update information and amend website content without prior notice.

Nothing in this Legal Notice is intended to exclude or limit any right or protection that cannot lawfully be excluded or limited under South African law.

4. Products and Product Information

Siena Distribution makes reasonable efforts to ensure that product information displayed on the website is accurate.

Product images are provided for illustrative purposes and actual products may vary slightly in colour, packaging, labelling or appearance.

Where a product is subject to specific instructions, warnings, limitations or usage requirements, customers should carefully review the information provided with the product before use.

Customers are responsible for ensuring that products are suitable for their intended use and for following all applicable product instructions and warnings.

5. Pricing

All prices displayed on the website are subject to change unless otherwise stated.

Where applicable, prices will include VAT and other charges required to be included in the displayed price.

Additional charges, including delivery or courier charges, will be communicated to the customer before the order is finalised, where applicable.

Siena Distribution reserves the right to correct pricing errors or other obvious errors on the website, subject always to the customer's rights under applicable South African law.

6. Electronic Transactions

When placing an order through the Siena Distribution website, customers will be given an opportunity, where applicable, to review the transaction, identify and correct errors, and withdraw from the transaction before finally placing the order.

Electronic records and communications relating to transactions may be retained in accordance with applicable law.

The ECT Act provides for the legal recognition of data messages and electronic transactions and sets out requirements applicable to electronic commerce.

7. Orders and Availability

Submitting an order through the website constitutes an offer to purchase the selected products.

An order may be subject to confirmation, stock availability, payment verification and other applicable conditions.

If Siena Distribution is unable to fulfil an order because a product is unavailable, the customer will be notified and the applicable payment will be dealt with in accordance with the customer's statutory rights and Siena Distribution's applicable policies.

8. Delivery

Delivery times and costs will be communicated during the ordering process or otherwise made available to the customer.

Delivery times may vary depending on the delivery address, courier service, stock availability and circumstances outside Siena Distribution's reasonable control.

Siena Distribution will take reasonable steps to ensure that orders are dispatched and delivered within the applicable period communicated to the customer.

9. Returns, Exchanges and Refunds

Siena Distribution's Return & Refund Policy applies to returns, exchanges, damaged products and refunds.

The Return & Refund Policy is available on the Siena Distribution website and forms part of the information provided to customers regarding their purchases.

Nothing in Siena Distribution's Return & Refund Policy is intended to remove or restrict any consumer right that cannot lawfully be excluded under South African legislation.

For online transactions, the ECT Act also provides specific consumer protections and disclosure requirements.

10. Intellectual Property

Unless otherwise stated, all content appearing on this website, including but not limited to:

• Siena Distribution branding;

• Logos and trademarks;

• Product images;

• Photographs;

• Graphics;

• Website design;

• Text;

• Product descriptions;

• Promotional material; and

• Other website content

is owned by or licensed to Siena Distribution or the applicable rights holder.

No person may reproduce, copy, modify, distribute, publish, transmit, sell, license or commercially exploit website content without prior written permission from the applicable rights holder, except where permitted by law.

11. Third-Party Websites and Links

The Siena Distribution website may contain links to third-party websites, social media platforms or other external resources.

These websites are operated independently of Siena Distribution.

Siena Distribution does not necessarily endorse or control the content, products, services, privacy practices or security of third-party websites.

Customers who access third-party websites do so at their own risk and should review the relevant third party's terms and privacy policies.

12. Website Availability

Siena Distribution will make reasonable efforts to keep the website available and functioning properly.

However, Siena Distribution does not guarantee that the website will always be available, uninterrupted, secure or free from errors, viruses or other harmful components.

The website may occasionally be unavailable due to maintenance, technical issues, upgrades, hosting problems, telecommunications failures or circumstances outside Siena Distribution's reasonable control.

13. Limitation of Liability

To the maximum extent permitted by applicable South African law, Siena Distribution will not be liable for losses arising from:

• Temporary unavailability of the website;

• Technical interruptions;

• Internet or telecommunications failures;

• Unauthorised access caused by circumstances outside Siena Distribution's reasonable control;

• Third-party websites or services; or

• Events beyond Siena Distribution's reasonable control.

Nothing in this Legal Notice excludes, restricts or limits liability or consumer rights where doing so would be unlawful under applicable South African legislation.

14. Personal Information

Siena Distribution may collect and process personal information when customers browse the website, create an account, place an order, make an enquiry or otherwise interact with Siena Distribution.

Personal information will be processed in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Please refer to the Siena Distribution Privacy Policy for information regarding the collection, use, storage and protection of personal information.

15. Website Security

Siena Distribution takes reasonable steps to maintain appropriate security measures for its website and electronic transactions.

However, no online system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials, passwords and other login information confidential and should notify Siena Distribution if they become aware of any unauthorised use of their account.

16. Complaints and Legal Notices

For customer enquiries, complaints or general assistance, please contact:

Email: orders@sienadistribution.com

For formal legal notices or service of legal documents, please use the physical address specified in the Website Owner section above.

17. Changes to this Legal Notice

Siena Distribution may update or amend this Legal Notice from time to time to reflect changes to its business, website, products, services or applicable legal requirements.

The latest version will be made available on the Siena Distribution website, together with the date on which it was last updated.

18. Severability

If any provision of this Legal Notice is found to be unlawful, invalid or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue to apply, subject to applicable law.

19. Governing Law

This Legal Notice and the use of the Siena Distribution website are governed by the laws of the Republic of South Africa, subject to any mandatory rights and protections afforded to consumers under applicable South African law.

20. Contact Us

If you have any questions regarding this Legal Notice, please contact Siena Distribution:

Siena Distribution
Email: orders@sienadistribution.com
Telephone: 0789464366
Physical Address: 672 Clovelly Crescent Cedar Creek Estate Broadacres Fourways 2198
Company Registration Number: 2018/038511/07
VAT Number: 4700286745

Last Updated: 18/09/2026