Return & Refund Policy

At Siena Distribution, we want you to be happy with your purchase. We accept returns of goods purchased through our website, provided that the return meets the requirements outlined below.

Approved returns may be repaired, replaced/exchanged, or credited to your Siena Distribution online account, depending on the nature of the return and the availability of the product.

1. Return Period

• Returns must be logged within 15 (fifteen) days of delivery of your order.

• Returns requested after this period may not be accepted.

• Products must be returned in their original packaging and in an unused, undamaged and resalable condition.

• Products that have been used, opened, altered or damaged after delivery will generally not be accepted as returns.

• Damaged goods received upon delivery may be returned, subject to inspection and approval by Siena Distribution.

2. Goods Ordered in Error

If you have ordered the incorrect product, colour, size or quantity, you may request a return within the applicable 15-day period, provided the product meets our return requirements.

• The customer is responsible for arranging and paying for the return of goods ordered in error.

• Siena Distribution will not be responsible for return shipping costs in these circumstances.

• We recommend using a tracked and insured courier service when returning goods.

• Siena Distribution cannot be held responsible for any loss or damage that occurs while goods are being returned to us.

3. Damaged or Incorrect Goods

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

We may request photographs or other information to assist with assessing the issue.

Once the return has been approved, Siena Distribution may, depending on the circumstances:

• Replace the damaged or incorrect item;

• Exchange the item for another product; or

• Credit the applicable purchase amount to your Siena Distribution online account.

4. Refunds and Account Credits

Once a return has been approved and processed, the applicable amount will be credited to your Siena Distribution online account within 1–2 working days.

Credits issued to your online account can be used towards future purchases made through the Siena Distribution website.

Unless otherwise required by applicable law, approved returns will generally be processed as an online account credit rather than a cash refund.

5. Return Approval

All returns are subject to inspection and approval by Siena Distribution.

A return may be declined if:

• The return was not logged within the applicable 15-day period;

• The product is not in its original packaging;

• The product has been used or opened;

• The product has been damaged after delivery;

• The product is not in a suitable condition for resale; or

• The return does not otherwise meet the requirements of this policy.

6. How to Log a Return

To request a return, please email our orders team:

orders@sienadistribution.com

Please include:

• Your order number;

• The product(s) you wish to return;

• The reason for the return; and

• Photographs where the product has arrived damaged or is otherwise defective.

Our team will review your request and provide you with the next steps.

7. Important Information

Please do not send products back to Siena Distribution before your return request has been approved and return instructions have been provided.

Customers are responsible for ensuring that approved returns are packaged securely. Siena Distributio